FAQs
Shipping Info
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
We try our best to ship items as fast as we can. Please allow 1-3 days preparation time for your order to ship out, average shipping times are 3-7 days. Tracking numbers will be updated 1-3 days after your order has been SHIPPED. If you don't have a tracking number after 5 business please email us at info@rchackers.com.DO YOU SHIP INTERNATIONALLY?
No, we only offer US local delivery now, and the international shipping such as DE,CA,DE will opening soon.
Notice: there have some places don't support to shipping: Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, Northern Mariana Islands, Marshall Islands.
WHAT ARE THE SHIPPING TIMEFRAMES?
The shipment of most products can take up to 3-7 business days. For a more accurate estimate, please check details on the product’s page on rchackers.comWHAT IF I NEVER RECEIVED MY ORDER?
If your tracking number shows your order was delivered but you never received it from rchackers.com, contact a Customer Support representative immediately. For more information, please click here.HOW CAN I TRACK MY SHIPMENT?
If you have a rchackers account online, you can check the status of your order and track the shipment through your account. You will also receive an email with the tracking number once your order has shipped so that you can track it online.WHAT ARE YOUR SHIPPING COSTS?
We offer free shipping for orders over $99.00.WHY DOESN'T THE SHIPPING COMPANY WEBSITE RECOGNIZE THE TRACKING NUMBER FOR AN ORDER I PLACED?
Once you receive a shipping confirmation email, tracking information may take 1-3 days to update from the time the shipment was initiated.I ORDERED A “Group Buying” ITEM, HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER??
Group Buying items allow you to place a hold on items before they actually make it into inventory. These items won’t ship until after they become available. If you’re curious about the projected ship date of a specific item, you can always find it on the product page.Payment Information
WHAT PAYMENT METHODS ARE AVAILABLE?
RCHACKERS supports PayPal, VISA, Master Card, American ExpressHOW LONG DOES IT TAKE FOR A REFUND TO SHOW IN MY ACCOUNT?
Refunds take 1-3 business days to be processed. Depending on the bank, some refunds may require an additional 5-7 business days to be reflected.DO I HAVE TO PAY TAX ON MY PURCHASE?
Yes. Sales tax is calculated according to the state and county tax laws where the order is being shipped. The tax shown online is only a quote and may slightly differ from the total charged, usually by no more than a few cents.MY COUPON CODE WAS NOT APPLIED. CAN I STILL ADD IT WHEN MY ORDER HAS ALREADY BEEN PLACED?
Please contact RCHACKERS Customer Support to verify that your coupon code is valid. Most promotions are advertised on our site. (PLEASE NOTE: COUPONS THAT HAVE EXPIRED WILL NOT BE APPLIED AND A MAXIMUM OF 1 CODE CAN BE APPLIED PER ORDER.)Orders and Returns
I AM NOT IN LOVE WITH MY ORDER, CAN IT BE RETURNED? WHAT IF THERE IS AN ISSUE?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order before it ships.If the item is already sent please use our easy return system to get a full refund.I HAVE ENTERED AN INCORRECT ADDRESS WHAT DO I DO NOW??
I have entered an incorrect address what do I do now?If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@rchackers.com .
If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.